Return and Refund Policy
Return Eligibility – 7-Day Return Window
At RAAF Beauty, customer satisfaction remains a priority. Due to the hygienic and personal nature of skincare and cosmetic products, returns and refunds are carefully managed to ensure product safety and quality standards.
Customers may request a return or replacement only if the product received is damaged, defective, or incorrect. Such requests must be submitted within 7 working days of receiving the order. To initiate a request, customers should contact our support team and provide order details along with photographs of the product and packaging.
For hygiene and safety reasons, products that have been opened, used, or tampered with cannot be accepted for return. Similarly, items purchased through clearance or special promotional sales may not be eligible for return unless the product is defective.
Once a returned product has been received and inspected by the RAAF Beauty quality team, eligible refunds will be processed to the original payment method. Refund processing typically takes five to seven business days depending on the customer’s payment provider or banking institution.
Non-Returnable Items
- Products that have been used, partially used, or opened (including products where the outer seal or tamper-evident packaging has been broken);
- Personal care items (e.g., makeup, skincare, tools) due to hygiene and safety reasons;
- Products purchased during sale, clearance, or promotional events (unless explicitly stated otherwise);
- Free gifts or sample products;
- Products returned beyond the 7-day window.
Refund Process
Once your returned product is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days from the date of approval.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Customer Support within 7 days of delivery at:
📧 info@raafbeauty.com
📞 +91-9217135322
Provide the order number, product name and quantity and reason to return (damaged/defective/incorrect).
Clear photographs or video of the product (for damage/defect claims)
Await Return Authorization – Do not ship the product until you receive a return approval and shipping instructions from our team.
Pack the product securely in its original packaging, including all accessories, labels, and invoice.
Ship the product to the address provided in our return authorization email. For defective/damaged/incorrect claims, we may arrange a reverse pickup where applicable.
